Exchange & Return Policy

At Safety 1st Vietnam, we allow returns of your purchase only if the product you purchased has a manufacturing defect.  To arrange for returns due to manufacturing defect, please contact our customer service at [email protected] within 7 days of receiving the goods.

Items purchased at an authorized Safety 1st retailer must be returned directly with the same retailer.

It is important that your products are in the same condition as they were delivered, with the original instructions, documentation, accessories, packaging and labelling being preserved. 

Returned items will be carefully inspected to verify manufacturing defect. Once they are verified, we shall replace with a same product.


Faulty Product

You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality.


Proof of Purchase

Your original Safety 1st register receipt / invoice is the best form of proof of purchase.


Product Assessment

Once we have established proof of purchase, we will need to assess the product to determine the nature of the issue and how we can help you : repair or exchange.

In many situations, this will be a simple assessment by the Customer service centre. We will assess the product and determine whether:

The product has been damaged through abnormal use Unfortunately Safety 1st cannot offer an exchange where the product has sustained damage due to abnormal use, whether this is identified by Safety 1st, the manufacturer or their agent.  If it is identified through the assessment process that there is no fault with the product or that it has been damaged due to misuse, abnormal use or abuse.  Safety 1st may require you to reimburse us for any costs we have incurred. This may take the form of postage costs in transporting your product to our technical assessment team.


Damaged or Incorrect Product delivered

We apologise for any inconvenience this may cause, we will resend the correct item to you as soon possible, please contact our Customer Service team on [email protected] .


Operating Difficulties

If you are experiencing problems operating your product, we strongly recommend that you contact Customer service centre : [email protected] .

It is our experience that often when customers may believe the product they have purchased is faulty; it can be resolved with some basic 'troubleshooting'.


Safety 1st Return Policy

There is NO “change of mind” refund or return of the item purchased via the Online Store.  All sales are final.


Safety 1st reserves the right to:

Assess the condition and age of returned goods prior to offering a repair or exchange. This may result in a repair or exchange being refused.